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Application maintenance is a critical service that is outsourced by customer organizations as they shift focus
towards utilizing internal resources on strategic and forward looking IT initiatives. We understand the
logistical challenges involved in supporting obsolete technology and software. Our maintenance Services go
beyond merely managing and optimizing overgrown applications. Our portfolio-based, consultative approach
takes a holistic view of technology, information architecture, people, and services. We first understand your
business domain, technology roadmap, processes, and applications, then optimize and align team structures
to deliver improved application support. With minimum downtime and volatility, your applications stay
optimally geared to provide rapid responses to key change requests and business requests. Questioning
redundancies and high-cost low business-criticality applications, We also ensures easier application
maintainability.
Typically, we begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.
Rigorous Service Level Agreements (SLAs) ensure that these maintenance services enhance application
stability, lower support costs, reduce total-cost-of-ownership (TCO), and steer continuous service
quality improvements.
Corrective Maintenance: Reactive modification of a software product performed after delivery to correct
discovered problems. [Bug Fixes]
Adaptive Maintenance: Modification of a software product performed after delivery to keep a software product
usable in a changed or changing environment. [Changes & Enhancements]
Perfective Maintenance: Modification of a software product after delivery to improve performance or
maintainability. [Changes & Enhancements]
Preventive Maintenance: Modification of a software product after delivery to detect and correct latent faults
in the software product before they become effective faults. [Preventive Bug Fixes/ Patches, Upgrades
(continued testing, scenario testing, problem management practices that throw up latent bugs not yet
discovered or discovered by a select number of users)]
Benefits:
- Significant reduction of maintenance costs
- Lowered risks and increased predictability
- Timely release of programs and enhancements
- Improved knowledge management with tool-based reverse engineering
- Full portfolio optimization
- Cost variability for cyclical businesses
- Ongoing alignment with industry trends
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