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For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than
ever before. Businesses must make the most of information available via customer interactions by
systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from
their customer relationships, and the customer information they acquire, many organizations are adopting
industry-accepted business models and best practices.
RANSI knows that response time to customer requests and quality of service offered are key differentiators in
a crowded market. Customers can request service through telephone, e-mail, SMS, Web sites, walk-in, and even
postal mail. CRM integrates these channels to provide your sales, marketing, and service personnel a 360 degree
view of the customer across the full lifecycle of the process. Thus, CRM initiatives allow business users
to provide more personalized services.
RANSI’s CRM consulting service is built on deep domain expertise, detailed process knowledge and
extensive experience with industry standard CRM packages. Empower your business users to provide more
personalized services to your customers. RANSI can partner with you to deliver value with CRM implementations.
Our CRM offerings span across various business functions like customer care, marketing, sales force automation,
customer service, order management and partner relationship management.
Service Offerings
- Consulting : CRM roadmap & strategy,Product evaluation & selection,Process blueprinting & Harmonization,
CRM Business case,Opportunity analysis,Proof of concept development,Implementation roadmap.
- Implementation
- Integration
- Upgrade & Migration
- Application Care : Application administration, user administration, enterprise integration - importing
and exporting data, enhancements and bug fixing, server administration, database administration, configuration
management & technical / user support
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