Customer Service:

Every contact with a customer is a step that can either positively or negatively affect the relationship. We understands the importance of streamlining customer interaction activities. Our objective is to help businesses identify the best possible ways to service customers effectively and efficiently in order to enhance their experiences.

Aligning IT support to evolving business requirements, Providing superior customer service and faster resolution of issues , The ability to provide round-the-clock service across geographies etc are few client challenges.

RANSI delivers world-class services with its domain expertise coupled with physical infrastructure, global technology and training methodologies. We provide services across various industries. We offer end-to-end customer service to our clients enhancing their customer interaction with improved loyalty. Our expertise addresses customer queries across voice & non-voice channels. We deliver value-added services and optimum benefits to our clients.

RANSI works with enterprises to help them manage their customer interaction activities efficiently and ensure enhanced customer satisfaction. We deliver superior customer service experience through multiple communication channels such as phone, chat or e-mail. Our solutions achieve expertise and manage resources efficiently through:

• State-of-the-art, scalable and operational technology platforms
• Robust and proven workforce management systems
• Call recording and continuous improvement through quality monitoring
• Integrated performance monitoring and reporting tools
• Industry-recognized domain training and certification programs
• Language and Communication e-learning training tools

Services