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The impact of technology change, globalization, de-regulation, competition, mergers and acquisitions and
demand for new services is seen to be the highest in the telecommunication industry. Today, profitability and
enhancement of shareholder value are the driving forces behind telecommunication companies' success.
Service provider CXOs are looking at strategies to achieve 'Revenue Maximization and Cost Optimization'. These
strategies are being focused on three key dimensions: customer satisfaction, OPEX reduction and faster rollout
of new services.
For telecom companies, we provide an end-to-end solution catering to the entire supply chain that includes
- Service Providers (Internet Service Providers, fixed line, wireless, data services, cable & satellite services provider, integrated communications providers)
- Telecom Original Equipment Manufacturers (OEMs)
- Technology vendors including hardware, software
- Value-added services providers
Communications service providers can realize significant cost savings by taking labor-intensive business
processes offshore. Over and above these, it should also be noted that cost savings should not be considered as
the only reason for outsourcing. Customers today are more sensitive to other important aspects such as cash
flow improvement, quality of service, customer satisfaction, turnaround time, accuracy, responsiveness and
commitment.
RANSI offers customized BPO solutions enabling its clients to achieve operational excellence, significant cost
savings and incremental revenue at lower cost.
Service Offerings
Customer Care
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Order Handling
- Accepting orders over phone, fax, web Credit check
- Initiate service installation, fulfillment & billing
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Problem Handling
- L1,2,3 Helpdesk
- Installation & Activation
- Remote trouble shooting
- Installation of CPE
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QoS Management
- Collect, collate, prepare & analyze performance data vis a vis SLAs
- Management SLA performance
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Billing Process
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Billing
- Billing Enquiries
- Credit Services
- Billing Advisory Services
- Loyalty Management
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Fraud Management
- Fraud Reduction Management Services
- Revenue Assurance
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Invoicing & Collections
- Create and reconcile invoices
- Collect and process payments
- Collection
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OSS & Network processes
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Network Provisioning
- Switching support services
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OSS System
- OSS support services
- Transmission support services
- Inter-carrier support services
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Networking Management
- Network operations center
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Enterprise Level processes
Call Center Services
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Customer Acquisition
- Outbound Sales
- Inbound Sales
- Up-sell/Cross-sell/Right-sell
- Lead Management
- List Building
- Database Management/Maintenance
Post Sale Support
- Account Maintenance
- Billing
- Dispute Resolution
- Retention
- After-market Sales
- Loyalty Program
- Customer Analytics
Client Relationship
- Installation Support
- Return Logistics
- R&D feedback for product improvement
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Customer Inquiry
- Pre-Sales Support
- Information dissemination and advocacy
- Data Collection
- Product demonstration
- Financing options
- Credit Check
- Setup Payment Process
- Order Entry
- Order Management
- Shipment Processing
- Order & Shipment
- Rebate Scheme & Claim Management
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Wireline Services
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Data Cleansing
- Data Enrichment - Link customer data to service data and network inventory
- Cost Leakage - Invoice audits of AP/AR to/from other LECs
- Data Inconsistencies - Clean data inconsistencies between different data sources and data refresh
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Fault Management
- Fault diagnostics
- Fault repair helpdesk
- Field staff appointments
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Local Number Portability
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Access Management
- Process IXC requests / orders
Cable Protection Management
- Cable disconnect protection
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Directory Services
- Customer details validation
- Yellow Page directory content creation
- Ad creation for advertisers
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Order Management
- Order processing
- Order provisioning and fulfillment - Installation/Disconnection of lines
- Order validation (Compliance check)
- Quote management
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Wireless Services
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Sales to fulfillment
- Order entry for pre-paid and post-paid customer orders
- Regulatory verification and compliance validation
- Service assignment and activation
- Mobile content provisioning
- Service setup support
- Service upgrade, change or cease provisioning
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Service Assurance
- Customer technical support
- Trouble ticketing support
- Testing and troubleshooting
- Network fault and performance monitoring for voice and non-voice services
- Traffic monitoring
- Alarm management
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Return Management
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Usage to Cash
- Management of billing systems, helping clients with converged billing
- Revenue reconciliation
- Analysis and closure of third party revenue sharing for value-added services
- Billing support desk
- Analysis of revenue leakage
- Connection fraud management
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Analytics
- Churn management
- Loyalty programs’ analysis
- Customer profitability analysis
- CDR and UDR analytics
- Suspense management
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Cable Services
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Broadband provision
- Provisioning
- Amendment
- Feature modification
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Revenue Management
- Revenue assurance (Data cleansing and data integrity)
- Billing exceptions
- Suspense management
- Remittance management
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Cable Protection |
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