Energy & Utilities Services:

Capacity shortages across the value chain have raised the price of crude, gas and refined products. The energy industry has responded with an increase in capital spending.Given the change in the geopolitical, environmental and economic scenario, the industry is facing increased pressure to improve shareholder value, and address challenges related to energy security and sustainability. It has resulted in a movement to remote areas for exploration, and the increasing involvement of outsourced service providers to take care of non-core activities and operational excellence initiatives.

Utilities are one of the most asset-intensive industries in the world. Optimizing operational business processes is vital to most utility providers.Utility companies face intensifying pressure from regulators, demanding customer expectations, rising SG&A expenses and a wave of mergers and acquisitions.Amid these pressures, utilities must continuously improve operating efficiencies to deliver better, faster results at a lower cost. Consequently, utilities are handing over non-core activities such as IT, finance and accounting, customer service, and supply chain to third parties that can guarantee reliable service with a variable cost structure.

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