Travel & Hospitality Services :

The travel service industry today is witnessing an ever stiffening competition with the impending arrival of new entrants in the market place. It is essential that customers are provided best-in-class service to match the high standards of their end-users.

As the profitability of both consumer and business travel has been impacted by the emergence of successful low-cost carriers, coupled with a global economic downturn and increased security concerns, the airline industry now has to re-examine both its cost base and how it manages customer interaction to maximize loyalty and any revenue-generating opportunity. Ever-demanding customers are increasingly using telephone and online channels to make airline enquiries, as they are most convenient and save a considerable amount of time. Airlines are therefore constantly evaluating ways to make these services more responsive and simultaneously reducing their own cost base. BPO considerations therefore assume a significant role for travel industry in general and airlines in particular.   

The globalization of businesses and growth in international tourism is changing the face of car rental industry. Companies are looking at expanding their operations across multiple geographies. This trend has created the need to standardize and integrate business processes to make organizations scalable for future growth. Moreover, rising vehicle costs are causing a rise in rental prices. To maintain their competitiveness, it is important for companies to lower their operating costs.

The Hospitality & Leisure industry is witnessing rapid consolidation through multiple mergers and acquisitions in response to heightened competition. The industry is increasingly influenced by changing customer demographics, evolving travel patterns and diverse customer needs. With the growth in both domestic and international travel and increased industry competition, delivering a personalized guest experience and services is critical to attract and retain guests.

The Transportation industry is a highly fragmented industry with commoditized offerings leading to companies competing on price.Due to the rising cost of inputs like crude oil, trained personnel and capital equipment, transportation companies have negligible leverage in commanding higher revenues due to extreme competition and inability to control capacity additions.To navigate the industry cycle, transportation companies need to regulate input costs, which are within their control (like salary costs) and also improve process quality to differentiate their service offerings.

We understands and recognizes the needs of the above industries. It is with this knowledge and understanding that we combine process, IT and domain skills to help our clients stay ahead of competition and become leaders in their own space.

Service Offerings

Airlines